Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30 return and refund policy, starting from the date of delivery.
Eligibility for Refunds and Exchanges:
- Items must be returned in their original packaging, unused and in the same condition that you received them.
- All tags and labels must be attached.
- A receipt or proof of purchase is required to complete your return.
- [Note any exceptions here, such as:]
- Items on sale are [final sale/eligible for exchange only]
- Specific products (e.g., perishable items, custom-made items) are not eligible for return
To initiate a return:
- Contact our customer service team at [phone number] or [email address] to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, along with the completed RMA form.
- Ship the item back to the following address:
Am Lindenbach 13, 01744 Blumenburg
- You are responsible for the cost of return shipping.
- We recommend using a tracked shipping service for your protection.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund within [number] business days.
Refunds:
- If your return is approved, we will issue a full refund to the original payment method used for the purchase.
- Please note that it may take [number] business days for the refund to appear in your account.
Exchanges:
- If you would like to exchange an item for a different size or color, please follow the same return process outlined above.
- Once we receive your returned item, we will ship out the replacement item as soon as possible.
We reserve the right to deny any return or exchange request that does not meet the requirements of this policy.
